The insurance claims industry is undergoing rapid transformation. As we move through 2025, a combination of technological innovation, shifting customer expectations, and environmental pressures is reshaping how claims are processed, managed, and resolved. Whether you’re a third-party administrator (TPA), independent adjuster, insurer, or self-insured entity, understanding these trends is essential Read more…
In today’s fast-paced business environment, compliance checks are more crucial than ever. Ensuring that your organization adheres to legal, regulatory, and ethical standards is not just about avoiding penalties; it’s about building trust, safeguarding your reputation, and enhancing operational efficiency. Why compliance checks matter Compliance checks serve as essential tools Read more…
An efficient and streamlined claims management process is vital for customer retention. In fact, research has found that 87% of customers say claims experiences influence their decision to stay with an insurer. So, investing in creating smooth, seamless claims journeys is central to a successful and sustainable growth strategy.
The insurance industry has long been associated with disjointed and frustrating customer service experiences, particularly when it comes to the claims process. But with pressure from regulators calling for better customer service, more insurers are looking to overhaul their claims management process to address these key pain points for customers. Read more…
Customers in every industry have come to expect better, more transparent service in recent years, and this is only amplified where money matters are concerned—particularly with regards to insurance claims. And with the help of AI, we’re now seeing the desires of claimants being handled with more care, and better Read more…
When managed properly by experienced professionals, your claims software conversion is a methodical, strategic process with safeguards in place to identify potential red flags before they become big headaches.
When managed properly by experienced professionals, your claims software conversion is a methodical, strategic process with safeguards in place to identify potential red flags before they become big headaches.
When managed properly by experienced professionals, your claims software conversion is a methodical, strategic process with safeguards in place to identify potential red flags before they become big headaches.
How the $8.6 billion Claims Adjustments Industry is Benefiting from Digitization Technology is the sole distinguisher for efficient, profitable companies. Excellent client service certainly plays a significant role as well, but without state-of-the-art technology, companies simply cannot operate at maximum efficiency – a cornerstone for profitability. Without question, the claims Read more…
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