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Case Study - Northern Adjusters

How ClaimPilot Increased Time Efficiency by More Than 40% for Alaska’s Premiere Claims Handling Third-Party Administrator

Northern Adjusters serves all of Alaska with multi-line claims handling and administration for Workers’ Compensation, auto liability, property, casualty, appraisals, underwriting inspections and general liability. To handle claims in Alaska, a company must have an Alaskan presence, and Northern Adjusters markets to carriers, self-insured entities and third-party administrators needing feet on the ground in that state.

The Challenge: Eliminating a Timely Extra Step

Northern Adjusters processes thousands of documents through its system and its staff members were spending a tremendous amount of time on extra steps.

The Solution: A Comprehensive, Seamless Process

ClaimPilot collaborated with Northern Adjusters to understand its document naming process and identify specific customizations that would eliminate unnecessary, time-consuming tasks.

The Outcome: Tremendous Efficiencies

Staff efficiency at Northern Adjusters has increased by an impressive 40-50%. Read more about the outcome on the full case study. 

“Unusual requests from our clients can be accommodated because ClaimPilot steps up to make things happen.”