Case Study - Northern Adjusters
How ClaimPilot Increased Time Efficiency by More Than 40% for Alaska’s Premiere Claims Handling Third-Party Administrator
Northern Adjusters serves all of Alaska with multi-line claims handling and administration for Workers’ Compensation, auto liability, property, casualty, appraisals, underwriting inspections and general liability. To handle claims in Alaska, a company must have an Alaskan presence, and Northern Adjusters markets to carriers, self-insured entities and third-party administrators needing feet on the ground in that state.
The Challenge: Eliminating a Timely Extra Step
Northern Adjusters processes thousands of documents through its system and its staff members were spending a tremendous amount of time on extra steps.
The Solution: A Comprehensive, Seamless Process
ClaimPilot collaborated with Northern Adjusters to understand its document naming process and identify specific customizations that would eliminate unnecessary, time-consuming tasks.
The Outcome: Tremendous Efficiencies
Staff efficiency at Northern Adjusters has increased by an impressive 40-50%. Read more about the outcome on the full case study.