
Training
Let's face it. Most of us are terrified of change. We spend a great deal of time learning to do our job well, and the last thing we want is to be forced to learn a new system. At QISS, we realize that many of the rank and file employees of our customer's business, may not immediately realize the benefit of switching systems. We also realize that as an owner or director of your company, employee downtime must be minimized.
We take great care in structuring the training to maximize time and minimize stress associated with learning a new system. First, we write a conversion routine to input a set of your existing data into your new ClaimPilot database AHEAD of training. Employees can then be trained using data with which they are already familiar. When we identify a set of familiar claims, those claims are used for the training. This encourages detailed questions to be asked regarding information that they know should be associated with those claims.
Then, portions of the training will be divided based on the tasks that the individual users will be expected to perform. Naturally, there may not be a need for most adjusters to learn how to pay bills and approve checks to be cut. Whoever is designated the system administrator will be given the authority to select security settings for all of the users, requiring unique training. Training usually begins with the entire group for a general understanding of ClaimPilot, then is divided as the day goes on to address these user specific needs.
After all of this is done, there will still be questions. Users can contact trainers directly with further questions, and our support desk is staffed from 7:00am to 6:00pm central time, to answer questions for all of our clients.